I.T. WORKS DM / IT SUPPORT SERVICES
IT problems happen. Your support plan should not be complicated.
Affordable, coordinated technical support for homes, freelancers, and businesses. Start with remote troubleshooting; when hands-on work is needed, we can coordinate a field technician where local coverage is available.
Remote support available across the Philippines, subject to compatibility and scheduling. On-site dispatch is confirmed by service area and technician availability.
Remote First
Start with practical remote troubleshooting when appropriate.
Local Dispatch
On-site help where an approved field partner is available.
Quote Before Work
Approve the scope and applicable charges before work begins.
Clear Service Records
Tickets, notes, and follow-up records for coordinated support.
One support desk for everyday tech problems
From a single home PC to a small office with several devices, tell us what is going wrong. We will review the issue, recommend the next step, and confirm scope and price before proceeding.
01 PC & Laptop Troubleshooting
Get help with common software and device problems.
- Slow performance, startup failures, freezing, and blue-screen issues
- Windows settings, drivers, updates, and compatible software setup
- Performance checks and upgrade recommendations
02 Printer & Scanner Support
Get printing and scanning working reliably.
- Offline printers, driver and connection issues
- Printer sharing over Wi-Fi or a local network
- Basic diagnostics for paper-feed, print-quality, and common errors
03 Wi-Fi & Office Network
Track down common connectivity and sharing issues.
- Wi-Fi, router, LAN, and workstation connectivity checks
- Device-to-printer and shared-folder connection problems
- Triage to distinguish device/network issues from possible ISP outages
04 Software & Workstation Setup
Set up devices for work and day-to-day use.
- Drivers, approved applications, email and work-profile setup
- New PC setup, peripherals, webcam, monitor, and accessories
- Software error investigation and configuration support
05 Preventive Maintenance
Reduce avoidable interruptions with planned checks.
- Basic system health and update checks
- Device inventory and maintenance history for business clients
- Recommendations for backup, hardware wear, and next actions
06 On-Site Field Dispatch
When remote help is not enough, arrange hands-on service.
- PC, printer, peripheral, and connectivity diagnosis
- Hardware upgrades or component replacement when supported
- Technician findings, work performed, outcome, and follow-up notes
Simple starting prices
Introductory rates designed to make support approachable. The exact scope, included time, service hours, and any travel, parts, or specialist charges are confirmed before work begins.
PAY AS YOU GO
Quick Remote Check
₱299
Up to 30 minutes · one device · one issue
- Initial remote troubleshooting
- Basic next-step recommendations
- Scheduled support session
PAY AS YOU GO
Remote Support Session
₱499
Up to 60 minutes · one device · one issue
- Guided or attended remote troubleshooting
- Settings, software, and connectivity checks
- Escalation recommendation when needed
ON-SITE SERVICE
Field Technician Visit
From ₱699
Starting service/diagnostic labor rate
- Available only in covered service areas
- Area/travel charges shown in the quote if applicable
- Parts and additional repair labor priced separately
Monthly remote-care packages
FOR INDIVIDUALS
Personal Device Care
₱599 / month
- 1 registered device
- Up to 2 remote sessions each month
- Up to 30 minutes per included session
- Remote only; no rollover or on-site labor
FOR MICRO-BUSINESSES
Small Business Starter
₱1,499 / month
- Up to 3 registered devices
- Up to 3 remote sessions per month
- One remote health check per month
- Shared account issue summary
FOR SMALL OFFICES
Small Business Plus
₱2,999 / month
- Up to 5 registered devices
- Up to 6 remote sessions per month
- One remote health review per month
- Monthly summary and recommended next steps
- Included remote sessions are scheduled during the support hours agreed at sign-up; these plans are not 24/7 monitoring or guaranteed-resolution plans.
- Monthly session limits reset each billing period. Unused sessions do not roll over; additional work is quoted separately.
- Subscription packages do not include field dispatch, travel, replacement parts, paid software licences, data-recovery lab fees, or specialist/board-level repairs.
- For field work, the written quote will show the service labor and any applicable area/travel charge. We only proceed after your approval.
How support works
1. Tell us the issue
Email the device, symptoms, location, and a good time to reach you. Do not email passwords or recovery codes.
2. Review & quote
We review whether remote support is suitable, confirm the scope and charges, and obtain approval before paid work begins.
3. Remote or on-site
We troubleshoot remotely when appropriate or coordinate a field visit when local coverage and scheduling allow.
4. Record the outcome
The ticket records findings, work performed, unresolved items, and any agreed follow-up.
Frequently asked questions
Do you support customers anywhere in the Philippines?
Remote support can be arranged across the Philippines if the device, connection, and schedule are suitable. On-site service depends on partner coverage, location, and availability. We confirm before booking.
Does the field visit price include parts and travel?
Not always. The starting price is service/diagnostic labor. Any applicable travel or area charge, parts, and additional labor will be shown in the quote before you approve.
Can you guarantee that every problem will be fixed?
No responsible technician can promise that before diagnosing the issue. If a repair needs unavailable parts, specialist equipment, or a different provider, we explain the options and costs before continuing.
Can you support printers and office networks?
We can help with common printer drivers, offline and network connection issues, scanner setup, Wi-Fi, LAN, and sharing problems. Physical repair depends on the model, fault, parts, and local partner coverage.
How do I know the final price?
We confirm the requested scope and applicable fees before starting paid work. You can decline the quote if it does not fit your needs.
Let’s get your tech back on track.
Tell us what is happening with your PC, printer, network, or office setup. We will review the request and explain a practical next step.
Email: support@itworksdm.com
