Package and quote: I have reviewed the selected package, its limits, and exclusions. Monthly session limits reset each billing period; unused sessions do not roll over. Field dispatch, travel/area fees, parts, paid software licences, data-recovery lab fees, and specialist repairs are excluded unless separately quoted.
Approval before work: This submission records my service request and preliminary package acknowledgement. It is not a confirmed booking, tax invoice, guarantee of resolution, or final agreement to unquoted work. IT Works DM must confirm coverage, final scope and charges, the service date, and any recurring billing/start terms in writing. Work begins only after the customer approves that written confirmation.
Remote and on-site support: Remote sessions require my express consent before connection/control. On-site visits depend on coverage, schedule, and an approved technician. I will not send passwords, recovery codes, banking credentials, or government ID numbers through this form or email.
Data and equipment: I confirm I have authority to request support for the named device/site and will back up important files where feasible. IT Works DM may share the minimum information needed with an assigned, authorized field service partner to fulfil an approved onsite job.
You will receive a request reference and a secure link to download the submitted service acknowledgement as a PDF. The request and email notifications do not activate paid service automatically.
